Home
Case study
Collections

Partnered with

Placeholder study1 min read

—

Households reached

—

Paid after the reminder

—

Disputes passed on

Overview

Placeholder story. A utility lets the agent remind customers about an upcoming bill and take a promise to pay.

City Utility×VAANI AI

The gap

Bills go out. A slice of customers meant to pay and forgot. Calling all of them by hand does not fit the size of the book.

The call

The agent names the bill, the due date, and where to pay. Billing disputes and service outages transfer. A promise to pay is written back to the account.

That included:

Names the bill, the due date, and where to pay
Transfers billing disputes and service outages
Writes a promise to pay back to the account

See it for your team

We’ll show you a live agent on a due reminder. In 10 minutes.

Hear a live call

What the team keeps

The call centre keeps the exceptions. Routine reminders stop competing with outage calls.

What changed for the accounts that only needed a reminder

—

Households reached

—

Paid after the reminder

—

Disputes passed on

Built for the reminder, inside the rules you set

The details a collections desk checks before it turns this on.

The amount, the date, and a way to payThe call states what is due and the ways to pay that are already approved.

A promise written back to the accountIf the person cannot pay today, the plan they agree is logged.

Disputes leave the reminderA dispute, a stop, or a request for a person ends the script and transfers.

The desk keeps the harder accountsCollectors work the conversations that are no longer a reminder.

Build yours next

The reminder. With a next step, not only a warning.

Each of these studies is still a placeholder. The job is the same: remind someone about a due payment, offer a real next step, and stay inside the rules you set.

The harder accounts stay with a person.

Hear a live call See pricing

Other studies

Ledger Street

Lending, Outbound voice

How Ledger Street sends a due reminder with a way to pay

Placeholder story. A lender uses the agent for early reminders and payment-plan offers, and keeps harder cases with the collections desk.

Placeholder study

OpenEMI

Consumer credit, Outbound voice

How OpenEMI gives a missed EMI a clear next step the same day

Placeholder story. A consumer lender uses the agent the day an instalment fails, with a retry or a short plan.