Real Conversations. Real Outcomes
1,350 students with a clear next step.
Swarrnim University used Vaani to work its admissions inquiry list, answer course questions, and give counselors a sorted set of students ready to continue—all at 75% lower dialing cost.
Every student, a next step.
- Qualified outcomes
- 0
- Lower dialing cost
- 0%
- Calls placed
- 0
Every inquiry deserves a first answer.
Admissions teams have more inquiries than they can call. As the list grows, counselors have to choose who gets a conversation, while unanswered questions about fees, eligibility or courses leave students waiting.
Swarrnim wanted coverage across the list and accurate answers from its current catalog. Counselors needed to spend their time with students who already had a reason and a next step to discuss.
A first answer that moves the student forward.
- 01
Find the course of interest
Preeya opens with the university’s name and asks which program the student is exploring. The conversation starts in Indian English and moves to Hinglish when the caller does.
- 02
Answer from the catalog
Eligibility, duration, fees, scholarships and sports quota come from the current knowledge base. The student can ask a specific question without waiting for a counselor to become available.
- 03
Offer a useful next step
The agent offers a campus visit, a free counseling session, a callback or details on WhatsApp. It uses the conversation to determine which next step the student actually wants.
- 04
Keep a counselor in reach
Questions the agent cannot confirm go to a counselor callback. Students below the cutoff also get a human handoff, while the wider inquiry list is sorted into actionable outcomes.
More of the list became a conversation.
Over 288 days, the campaign placed 101,032 calls and completed 35,062 conversations, spending 653 hours on the phone with students. It returned 1,350 qualified outcomes, with dialing cost 75% lower than a human calling team.
The next steps were specific: 688 students needed a counselor callback, 550 wanted nurturing or details sent, and 112 were successfully scheduled. Counselors received a list organized around what each student wanted to do next, rather than starting again from an unanswered inquiry.
Course and admissions inquiries accounted for 1,295 of the qualified outcomes. The knowledge base also supported answers to fee and scholarship questions during the calls. That combination mattered: students received useful information immediately, while counselors remained available for questions the agent could not confirm and conversations requiring an individual decision.
Different outcomes. A clear next step for each.
- Counselor callback0
- Nurture / details sent0
- Successfully scheduled0
- Conversations completed
- 0
- On the phone with students
- 0 hours